POSITION DESCRIPTION

Company Position Title: Intermediate System Administrator – Windows Systems Administration 

Agency/Department:  Defense Information Systems Agency (DISA) Operations, Defense Enterprise Computing Center (DECC) Montgomery / Federal Support Staff

Employment Status: Full-Time

Shifts: Mid-Shift

Location: DISA, Maxwell AFB – Gunter Annex, Montgomery AL

Exemption Status: Exempt

 Reports To: DECC-Montgomery OPM 1/2 Team Lead

 Job Purpose: Serves as a Intermediate Windows System Administrator for DISA Operations, DECC-Montgomery located at Maxwell Air Force Base – Gunter Annex, Montgomery Alabama during Mid-shift, responsible for managing the functionality and efficiency of multiple Windows based Operating Systems.  This individual performs duties that include setting up administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software, validating and implementing critical system patches, and allocating mass storage space.  Interacts with users and evaluates vendor products. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.   Analyzes system faults and troubleshoots and runs diagnostic tests on operating systems and hardware to detect and resolve problems. Evaluates and installs developed software during various phases of testing. Reviews and prepares documentation for systems, tests and installation of windows based software. Investigates and selects methods and techniques for obtaining solutions. Responsible for preventive maintenance on Windows operating systems as well as repair to system/environmental problems.  May interface with vendors for trouble calls and provides escalation support for service desk personnel and may be called upon to support service desk activities during surges and other contingency situations.

Qualifications:

1. Demonstrates technical expertise and intermediate-level knowledge in Windows based operating systems to include performing a variety of assignments associated with installation, configuring, managing, monitoring and controlling Windows operating and supporting system software; analyzing system faults, troubleshooting incidents, and conducting series of diagnostic tests on both

in support of DISA’s mission, and DISA’s Mission Assurance partners’ missions while helping to maintain 98.5% uptime per Service Level Agreement (SLA) requirements

2. Develop and maintain work-related documentation following ICS, DISA and DECC-Montgomery provided formats 90% of the time, ensuring 95% accuracy, and meeting deadlines for each delivered item 95% of the time. Review 10% of previously published documentation on a monthly basis and provide updates as necessary in support of system and network certification efforts

3. Provide technical Windows system administrative support for customers/partners; ensure support is provided in a professional manner 100% of the time; ensure support is documented accurately and accomplished within deadlines 95% of the time

4. Acquire certifications as required by DoD Directive 8570 and DECC-Montgomery, complete specialized IA-related training and maintain 100% compliance throughout assignment by actively participating in the Continuing Education programs as required per certification and/or specialized training

5. Accurately record hours worked in ICS’ time accounting system each day worked or as otherwise directed by ICS Leadership, with 100% compliance, and provide appropriate inputs to the Weekly and Monthly Activity Reports on time as directed by ICS Task Lead and/or Team Lead, with 100% compliance

 Responsibilities:

1. Provide technical expertise in Windows system administrative subjects, concepts and tool sets supporting DECC-Montgomery operations, specific tasks include but are not limited to the following:

2. Improve the customer’s operating environment by providing expert support while also maintaining the cybersecurity/IA posture of systems/hardware managed/administered for both DECC-Montgomery and DISA Mission Partners’ assets

3. Special projects as assigned

 

Veteran Owned Small BusinessCMMI Maturity Level 3CISSP® - Certified Information Systems Security ProfessionalCertified Penetration TesterITIL IT Service ManagementCertified Ethical HackerProject Management Institute CertifiedUS Department of Homeland SecurityDisaster Recovery Institute CertifiedCertified Information Systems Auditor